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Irk Valley Community School

Respect

The importance of valuing others, listening to different viewpoints, taking care of belongings, manners, appreciating the diversity which exists in our community and beyond

Excellence

The determination to reach the highest standards, every day.

Aspiration

The desire to grow and develop, achieving the best for ourselves and each other.

Cooperation

The knowledge that working with others, asking for help when needed and supporting others to develop are the foundations of growth.

Happiness

The importance of joy in what we do, discovering our strengths and using them.

Complaints

Irk Valley Community School aims to REACH to the highest standards and , as such, we aim to deal with complaints effectively and professionally.

 

When responding to complaints, we aim to:

  • Be impartial and non-adversarial
  • Facilitate a full and fair investigation by an independent person or panel, where necessary
  • Address all the points at issue and provide an effective and prompt response
  • Respect complainants’ desire for confidentiality
  • Treat complainants with respect
  • Keep complainants informed of the progress of the complaints process
  • Consider how the complaint can feed into school improvement evaluation processes

 

We try to resolve concerns or complaints by informal means wherever possible. Where this is not possible, formal procedures will be followed.

 

 

 

 

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